Terms and Conditions

By booking with Frankston Peninsula Taxi, you agree to use our services in a responsible and lawful manner. We are committed to providing dependable and timely transport, though conditions such as traffic or weather may occasionally impact travel times. All passengers must follow driver guidance to maintain a safe and comfortable trip.

Bookings and Cancellations

• Bookings may be arranged in advance or requested on demand, subject to availability.
• Please ensure accurate pickup and drop-off details are provided to prevent delays.
• Cancellations should be communicated as early as possible.
• Late cancellations may attract a reasonable fee where applicable.
• We reserve the right to decline or cancel bookings under certain circumstances.

Fares and Payments

• All fares are determined based on distance, time, and type of service.
• Pricing is shared clearly with no hidden costs.
• Payment can be completed using accepted methods at the end of the journey.
• Extra charges may apply for waiting time or special requests.
• Receipts can be issued upon request.

Passenger Responsibilities

• Passengers must treat drivers and vehicles with respect.
• Any damage caused during the trip may result in additional charges.
• Seatbelts must be worn at all times in accordance with safety requirements.
• Illegal or unsafe activities are strictly prohibited.
• Passengers are responsible for their personal belongings.

Service Limitations and Liability

• We aim to provide punctual service but cannot guarantee exact arrival times.
• We are not responsible for delays caused by factors beyond our control.
• Lost items are handled with care, though recovery cannot be guaranteed.
• Service availability may vary depending on demand and location.
• We may revise these terms at any time without prior notice.

Our services are available across Frankston and Mornington Peninsula, ensuring reliable transport within these regions.