Cancellation and Refund Policy

At Frankston Peninsula Taxi, we are committed to offering flexible and fair booking options for every customer. We understand that travel plans may change, and we strive to handle cancellations and refunds in a clear and transparent way. By using our services, you agree to the terms outlined below, designed to ensure a smooth and reliable experience for both passengers and drivers across Frankston and Mornington Peninsula.

Cancellation Terms

• Bookings may be cancelled free of charge if done within a reasonable time before the scheduled pickup.
• Late cancellations may attract a small fee depending on the timing and type of service booked.
• Immediate or last-minute cancellations may not qualify for a refund.
• Advance bookings such as airport or event transfers should be cancelled with sufficient prior notice.

Refund Policy

• Refunds are issued for eligible cancellations based on the timing of the request and payment method used.
• No refunds will be provided once the trip has commenced or the driver has arrived at the pickup location.
• Approved refunds will be processed within a reasonable timeframe.
• Any applicable transaction or processing fees may be deducted from the refund amount.

Changes to Bookings

• Customers may request changes to pickup time or location, subject to availability.
• We will make every effort to accommodate booking changes without additional charges wherever possible.

Easy Booking With Flexible Options

We recommend reviewing all booking details carefully before confirmation. Frankston Peninsula Taxi aims to provide dependable transport services with fair policies that support both customers and drivers. For any assistance or queries, our team is always available to help across Frankston and Mornington Peninsula.